IIS may not be configured to use passive mode FTP.More information about User Isolation settings Select the directory that your users can access. Go to “IIS > FTP site > FTP User Isolation”. The user may not be have access to the home directory.Here are the most common root causes and their solutions:

There might be a few reasons for running into this error. If your FTP client doesn’t show the entire connection history, look for the log folder to get more information about the root cause. For instance, when I tried to connect to the same site with the same configuration by using WinSCP, I received “Access Denied” error. This issue may appear as “Failed to retrieve directory listing” or “Home directory inaccessible” error as well.ĭepending on the FTP client, you may not see the detailed error message right away. This error occurs whether you are using anonymous access or basic authentication.Ī sample connection log from an FTP client:ĥ30 User cannot log in, home directory inaccessible.Ĭritical error: Could not connect to server While trying to connect to your FTP server hosted by IIS, you may run into “ 530 User cannot log in, home directory inaccessible” error.

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